Access your accounts

Anytime. Anywhere. (* required)

Tompkins VIST Bank new digital banking viewed on laptop.

Digital Banking

Welcome to your Personalized Digital Banking Experience!

We recently upgraded our online banking system. If you’ve accessed your accounts online in the past, but haven’t logged in to the new system yet, view new login instructions here.
 
Tompkins Digital Banking gives you fast, secure access to your accounts and banking tools. Our simple, clean platform allows you to arrange your dashboard in a way that makes the most sense to you. You’ll experience a consistent look and feel across all your devices, whether you log on from a computer, or using our Touch/Face ID enabled mobile app. 

Enhanced Security

  • Transaction alerts - near real-time transaction alerts delivered to your mobile device
  • Touch and Face ID for enabled devices
  • Two-Factor Authentication - A code will be delivered by text or call to a phone number you provide.  Learn more about Two-Factor Authentication.
  • Enhanced card controls: misplaced your debit card? You may now temporarily disable your card while you look, and turn it back on once you find it. You can also report the card lost or stolen.

Additional Features

  • View check images, eStatements and add external transfers, all from your mobile device
  • Connect accounts at other financial institutions*
  • Add multiple profiles- access multiple online banking profiles from any device

*Not all financial institutions are available

 
To learn more about what has changed, view our Digital Banking Playlist available on YouTube, or view a specific topic below:
Enroll in Digital Banking
     Apple App Store icon   google play icon 
  1. Enroll from our website, or the App Store(Opens in a new Window) or Google Play(Opens in a new Window), and download our green mobile banking app.
  2. Enter your social security number (your tax ID number is also accepted), account number, email, and phone number.
  3. Establish Two Factor Authentication: A code will be delivered by text or call to a phone number you provide. Learn more about Two-Factor Authentication.
    1. Ensure that you have access to this phone while you are completing this process.
    2. If you are entering a landline phone number, be sure to select the option for Phone Call.
    3. This code may not be delivered to an email address.
    4. To register your device and browser so that a code is not required each time you log in, check the box next to “Don’t ask for codes again on this computer.” Please note: if you access your profile from a different web browser, you may be prompted to enter a code.
  4. Next, if you’re registering on a mobile device, you’ll be asked to create a passcode for your device, and you’ll be given the option to enable FaceID or TouchID for enabled devices.
You will only need to complete this process once to register for access to your accounts from both a computer and a mobile device. Once you register on one device, simply use those credentials to log in to additional devices.
 

BROWSERS:  We do not recommend using Internet Explorer, since it no longer supports the minimum security measures required to keep your data safe when using our new Internet Banking system. We recommend downloading the latest version of one of the following browsers: ChromeFirefoxMicrosoft Edge, or Safari 

 
 

Sign up for E-Statements – go paperless with online statements.

E-Statements are online versions of the paper statements you normally receive in the mail for your checking and savings accounts, time deposits and loans.
  • Login to Internet Banking via online or the mobile app. Click on an account and select Documents.
  • On the Enrollment screen, Click Enroll. Note: If you receive an error that you are unable to enroll, please contact our Customer Care Center at 888-300-0110.
  • Complete items 1-5 on the E-Statement Enrollment screen as follows:
    1. Select Accounts to enroll
    2. Confirm email address. If email address is correct no action is required. If incorrect, please update.
    3. Enter Security Phrase. This will be appended to the subject line of each email alert you receive. This will help you identify the validity of the email.
    4. Click on the “click here” link to obtain the code located in the pdf document. Enter the code in the box.
    5. Review the electronic statement disclosure. You must scroll to the bottom in order to click the box to agree to the listed terms.
  • Click enroll now
  • You will be presented with an enrollment confirmation box. Click OK. You will then receive a welcome email.
  • Email alerts will be sent as statements and notices are made available for you to view.
* You will be charged the standard SMS rate by your cell phone provider. Data usage charges from your provider may app

Link checking, savings or loan accounts with other financial institutions to your Tompkins online banking account. 
 

No time to get to the bank? No worries. 

With Mobile Check Deposit from Tompkins VIST Bank, you can deposit your checks from anywhere using your mobile phone or iPad. So you can put your money in the bank – without putting your life on hold.

  1. Select Deposit in the Quick Actions section
  2. Enter the amount you wish to deposit
    1. If this is your first time using Mobile Check Deposit, you will be asked to enroll a deposit account. Once you select the account you wish to deposit to, it will be approved within 24-48 hours. You may then begin making mobile check deposits.
  3. Take a picture of the front and back of the endorsed check using your devices camera.
    1. Note: You must properly endorse the back of the check “For Mobile Deposit at Tompkins".  The endorsement on the back of the check is limited to no more than 2 lines.
  4. Verify the information and click submit.

Is there a charge for Tompkins VIST Bank Mobile Check Deposit?

There is no charge to deposit checks using our Mobile Check Deposit service.  Your wireless telecommunications provider may charge you for data usage.  Check with your provider for details regarding your specific wireless plan and any data usage charges that may apply.

Who can use Tompkins VIST Bank Mobile Check Deposit?

Tompkins VIST Bank Mobile Check Deposit is available to all checking customers.

When will my funds be available?

Deposits submitted before 6 pm ET on a business day will generally be available the next business day.  We may delay the availability if we require further review of the deposit.  Any delay in availability will be communicated via email to the email address we have on file.

Is there a limit in the amount I can deposit per day or month?

  • You can deposit a maximum of 3 checks per day or a maximum total daily limit of $2500. 
  • You can deposit a maximum of 10 checks per calendar month or a maximum total calendar monthly limit of $5000.
  • Tompkins VIST Bank Mobile Check Deposit can process checks payable in U.S. dollars and drawn on any U.S. Bank, including but not limited to, personal, business and government checks. They must also be payable to the account holder.

What should I do with my check after it is deposited?

After the transaction is completed, mark the check "Electronically Presented." Securely store the check for 45 days then mark "VOID" and then destroy. This allows sufficient time in case the original check is needed for any reason.

How can I get the best image of the check using Tompkins VIST Bank Mobile Check Deposit?

  • Place your check on a dark-colored, plain surface that's well lit
  • Position your camera directly over the check (not at an angle)
  • Fit all 4 corners in the guides of your mobile device's camera screen

How will I know if there is a problem with my mobile check deposit after I submit it?

There are several ways that you could be notified if there is a problem with your mobile check deposit after you submit it.

  • You may be alerted on your device after you hit submit.  The message will alert you to the issue (ie. Check must be endorsed For Deposit Only, check is not legible, etc.)
  • You may be alerted via the email address that we have on file if an issue has been detected prior to the deposit being credited to your account.
  • Longer delays may apply in accordance with Regulation CC.   Any delay in the availability of your funds as a result of Regulation CC will be communicated to you via U.S. mail.  Refer to the Funds Availability Policy Disclosure that was provided at account opening for details.
  • If a problem arises with your deposit, such as a returned check, we will send you written notice to the address we have on file via U.S. mail.

Are there any Apple compatibility issues?

  • If you're using iOS 10 on your iPhone or iPad, you will need to update your Tompkins VIST Bank app to resolve Apple's compatibility issue. Please visit the App Store and download our update. 

View our Mobile Banking Terms and Conditions

Two-factor authentication is an additional layer of security that uses a verification code that only a specific user has access to. This code can be delivered to a cell phone or landline phone. You may also have the code delivered via the Authy app, but the initial set up of the app requires a text message or landline phone call. Ensure that you have access to this phone while you are completing the process. This code cannot be delivered to an email address.

If you do not wish to enter a code each time you log in, click the “Don’t ask for codes again on this computer” box that appears on the verification code screen. Note: Never select this option when using a public or shared computer.

If you select this box and are still prompted to enter a code, please answer the following questions:

  • Are you using the same device, but a different browser? Changing browsers (Chrome, Safari, etc.) may prompt you to enter a code. Simply check the box in the new browser as well.
  • Are the last two digits of the phone number you entered that appear on your screen correct? If they are not, or if they are and you still do not receive the verification code, please contact our Customer Care Center.
  • If you are entering a landline phone number, are you selecting the option for a phone call as opposed to a text message? Text messages can only be delivered to mobile devices.

You may reset the phone number used for two-factor authentication by logging in to your account and selecting Settings, then Security. In the section for Two-step verification, select Reset. If you are not able to log in, please our Customer Care Center.

 
 
 
 
 
 
 
 
 
 
 

*Not all financial institutions are available