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Tompkins VIST Bank new digital banking viewed on laptop.

Digital Banking

A new Digital Banking experience is coming June 3!

We know that Internet and Mobile Banking are important to you, and that’s why we’re upgrading to a cleaner, simpler platform.

So, what’s coming?Tompkins VIST Bank new digital banking app displayed on iPhone.

  • A modern, consistent look and feel across all your devices, simplifying how you manage your accounts and move money
  • A new mobile app with Touch or Face ID for enabled devices
  • A more personalized experience - arrange your Dashboard in a way that makes the most sense to you.

Enhanced Security

  • Transaction alerts - near real-time transaction alerts delivered to your mobile device
  • Touch and Face ID for enabled devices
  • Two-Factor Authentication - which is a fancy way of saying that a code will be delivered to you outside of the system to verify your identity. Check out the Quick Start Guide below for more information.
  • Enhanced card controls: misplaced your debit card? You will now be able to temporarily disable your card while you look, and turn it back on once you find it. You can also report the card lost or stolen.

You’ll also be able to:

  • View check images, eStatements and add external transfers, all from your mobile device
  • Connect accounts at other financial institutions*
  • Add multiple profiles- access multiple online banking profiles from any device
 

LOGGING IN FOR THE FIRST TIME (STARTING JUNE 3):

  1. Visit the homepage of our website to sign in from a computer, or visit the App Store or Google Play and download our new green mobile banking app.
  2. Enter the Username that you established for your Internet Banking account in our previous system in the Username field.
  3. In the Password field, enter the temporary password that was provided to you by standard mail. You should have received a mailing during the first week of May that included a Quick Start guide with password instructions.
  4. Establish a new password: the screen will indicate that your password has expired and must be changed. Follow the prompts to establish a password for the new system. Please note: Not all special characters are acceptable. Click “Show Rules” when you re-establish your password to ensure the password you choose will be accepted.
  5. Establish Two Factor Authentication: A code will be delivered by text or call to a phone number you provide. Ensure that you have access to this phone while you are completing this process. You may also use the Authy app on a PC. This code may not be delivered to an email address.

 Great news: You only need to complete this process once to register for access from both a computer and a mobile device!

 

 

Important information to make your Digital Banking experience the best it can be.

DOWNLOAD OUR NEW APP

Our new green Mobile Banking App will be available on June 3, 2019. This is not an upgrade to the current white app. After June 3, only Business Banking customers will be able to log in to the white app.

BROWSERS:

We do not recommend using Internet Explorer, since it no longer supports the minimum security measures required to keep your data safe when using our new Internet Banking system. We recommend downloading the latest version of one of the following browsersChromeFirefoxMicrosoft Edge, or Safari 

ALERTS:

Any alerts established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on June 3. When using our mobile app, you’ll need to enable notifications in order to receive alerts. 

ACCOUNT HISTORY:

120 days of account history will transfer with the conversion, and your transaction history will build with continued activity. If you require transaction history prior to February 1, 2019, please download it prior to May 31. e-statements prior to 120 days will still be available for your reference in the Documents section of the new system. 

TRANSFERS:

  • Our new system will offer transfer frequencies that are different from what were offered in our previous system. Scheduled internal transfers that are set to a frequency that the new system does not offer will not The frequency options available in the new system are:
    • Once
    • Weekly
    • Every two weeks
    • Twice a month
    • Monthly
  • Recurring and future dated internal transfers will not be debited or credited to an account until nightly update. These transfers will only be processed on business days. 
  • External transfer fees will now be processed at the time of the transfer, as opposed to the end of the month.
  • End dates cannot be established for recurring transfers.
  • Recurring or future dated external transfers will not convert.

*Not all financial institutions are available