Treasury Management Conversion FAQ
Why don’t I see all of the accounts that were assigned to my payees?
If you had multiple deposit accounts assigned to a payee in our previous system, only the primary deposit account will be converted. Additional accounts can be added after the conversion.
Beneficiaries were not convert to Treasury Management. These beneficiaries will need to be reestablished. You may also create templates for these beneficiaries.
Domestic Beneficiaries from our previous system were converted to Templates in Treasury Management.
The history of submitted Wire transactions was not converted to Treasury Management.
I don’t see all of the Wires I had set up in the previous system.
Wires with invalid ABA numbers or with ABA numbers that do not accept Wires were not be converted, and Domestic Wires with invalid Beneficiary addresses were not be converted.
This is called Out of Band Authentication, and is an additional security feature in place for your protection. Out of Band replaces the call-back feature enabled for our previous system. All users with Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.
- If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
- If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
- Email is not an option to receive the code.