At Tompkins VIST Bank we strive to provide excellence in customer service and recognize our employees for demonstrating the following behaviors:
Friendly and Courteous Greet and acknowledge each and every customer with a smile
OwnershipDemonstrate pride in daily tasks and assignments seeing them through to completion
CommitmentTo community involvement, overall customer satisfaction and increasing shareholder value
UnderstandingUnderstand clients' needs to provide the best financial solution
Service Act as our customers' trusted advisor by providing attentive, consultative service
ExcellenceConsistently provide a superior customer experience by exceeding expectations
DeliverAccurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction
Please answer the following questions to let us know about an employee that exemplifies these behaviors:
In what area of the bank does the employee work?
Which behavior did the employee best exemplify? See above descriptions:
Friendly and Courteous
Please describe how our employee exceeded your expectations:
Which branch do you primarily visit?
Please also rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Please rate the overall performance of the bank based on the following scale:
Based on these experiences, would you be likely to purchase additional products from the bank in the future?
Based on your recent experiences, would you recommend the bank to a friend or family member?
Your Information: *
First Name: Last Name:
Phone Number: Email Address: