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Access your accounts

Anytime. Anywhere.

Man on couch looking at his phone.

Mobile Banking Services

Here at Tompkins VIST Bank, we understand that you’re on the go. So why not take us with you?

Our convenient mobile banking allows you to check your account balances, pay bills, transfer money and deposit checks whenever and wherever you want.  It’s what helps us be your local, mobile, remarkable community bank.



Mobile Banking is an additional feature of Tompkins VIST Bank's Internet Banking, which depending on the option you choose, may allow you to view balances, recent transactions, transfer between accounts and more. 

Requirements: You must have an active Internet banking account at Tompkins VIST Bank. 

 

Tompkins VIST Bank mobile home screen

Your bank is in your phone. 

If you've got your phone, then you've got your bank.

Mobile banking from Tompkins VIST Bank lets you login and do your banking from just about anywhere.

So wherever you're standing, or sitting, or walking, there's a Tompkins VIST Bank right there, too.  

 

 

 

 

VIST mobile login screenWhat are my mobile banking options?

You can choose to use text banking, one of our free mobile apps, or go to  vistbank.com on any phone with a browser. 

Browser is a web link that you use on your phone that's specifically designed for a smartphone screen.  It gives you access to some internet banking functions through a menu option.

Mobile banking can help make your day-to-day banking more convenient than ever.

 

 

 

 

tompkins vist bank mobile menu optionsYour bank at your fingertips. 

Download our free Mobile Banking app for an enhanced experience designed for your iPhone®, iPad®, Android™ or Blackberry device. 

Get history
Transfer Funds
Pay Bills
Make Deposits
Locate Branch/ATM


Download our free mobile app to use with your iPhone or Android.

Apple App Store icon google play icon 

 

 

 

 



Security

Tompkins VIST Bank Mobile Banking is an extension of your Online Banking service. When you log in you will be presented with the same security questions that you are accustomed to seeing when you log into your Online Banking Account. The mobile app still uses the SSL encryption to keep your information as secure as your Tompkins VIST Bank Online Banking account.

 


*Currently available for Blackberry, Android and Apple's iPhone

Standard text messaging and data plan rates may apply. Consult your mobile service provider for details on specific fees and charges that may apply for you.
The iPhone®, Apple logo, and iTunes are all trademarks of Apple, Inc., registered in the U.S. and other countries. BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.



Sign Up for Mobile Banking

To get started, register for Tompkins VIST Bank Mobile Banking in just a few simple steps:

  • Login to your Online Banking account and click the Mobile Banking button at the top of the screen.
  • Read the Mobile Banking Addendum to the Online Banking Agreement.  This contains the terms and conditions of use.  Click I Accept and submit to continue.
  • Click on the Enroll link and enter the requested details, including a Mobile Login ID that you select, your Mobile Number and the Mobile Password you select.
  • Click Enroll.
  • After you enroll, you will receive 2 text messages - the first requesting you to reply YES to finish your enrollment.  The second will provide you with the URL for the Mobile Site.
  • Once you reply with YES, you will receive 1 more text message - confirming your enrollment to SMS/text for Mobile Banking.
  • (Tip:  Bookmark our mobile site in your favorites and add the text number to your phone's contact list so you can quickly access mobile banking without having to re-type it each time.)

Note:  For Business Mobile Banking, the Internet Banking Administrator must assign mobile access through the Administration Tab.

No time to get to the bank? No worries. 

With Mobile Check Deposit from Tompkins VIST Bank, you can deposit your checks from anywhere using your mobile phone or iPad. So you can put your money in the bank – without putting your life on hold.

  • Select the “Deposit” option in the Main Menu.
  • Choose Deposit Check.
  • Select the Account that you are depositing to and enter the amount of the deposit.
  • Take a picture of the front and back of the endorsed check using your devices camera. 
    Note:  You must properly endorse the back of the check “For Deposit Only”.
  • Verify the information and click submit. 
Is there a charge for Tompkins VIST Bank Mobile Check Deposit?

There is no charge to deposit checks using our Mobile Check Deposit service.  Your wireless telecommunications provider may charge you for data usage.  Check with your provider for details regarding your specific wireless plan and any data usage charges that may apply.

Who can use Tompkins VIST Bank Mobile Check Deposit?

Tompkins VIST Bank Mobile Check Deposit is available to all checking customers.

When will my funds be available?

Deposits submitted before 6 pm ET on a business day will generally be available the next business day.  We may delay the availability if we require further review of the deposit.  Any delay in availability will be communicated via email to the email address we have on file.

Is there a limit in the amount I can deposit per day or month?
  • You can deposit a maximum of 3 checks per day or a maximum total daily limit of $2500. 
  • You can deposit a maximum of 10 checks per calendar month or a maximum total calendar monthly limit of $5000.
  • Tompkins VIST Bank Mobile Check Deposit can process checks payable in U.S. dollars and drawn on any U.S. Bank, including but not limited to, personal, business and government checks. They must also be payable to the account holder.
What should I do with my check after it is deposited?

After the transaction is completed, mark the check "Electronically Presented." Securely store the check for 45 days then mark "VOID" and then destroy. This allows sufficient time in case the original check is needed for any reason.

How can I get the best image of the check using Tompkins VIST Bank Mobile Check Deposit?
  • Place your check on a dark-colored, plain surface that's well lit
  • Position your camera directly over the check (not at an angle)
  • Fit all 4 corners in the guides of your mobile device's camera screen
How will I know if there is a problem with my mobile check deposit after I submit it?

There are several ways that you could be notified if there is a problem with your mobile check deposit after you submit it.

  • You may be alerted on your device after you hit submit.  The message will alert you to the issue (ie. Check must be endorsed For Deposit Only, check is not legible, etc.)
  • You may be alerted via the email address that we have on file if an issue has been detected prior to the deposit being credited to your account.
  • Longer delays may apply in accordance with Regulation CC.   Any delay in the availability of your funds as a result of Regulation CC will be communicated to you via U.S. mail.  Refer to the Funds Availability Policy Disclosure that was provided at account opening for details.
  • If a problem arises with your deposit, such as a returned check, we will send you written notice to the address we have on file via U.S. mail.
Are there any Apple compatibility issues?
  • If you're using iOS 10 on your iPhone or iPad, you will need to update your Tompkins VIST Bank app to resolve Apple's compatibility issue. Please visit the App Store and download our update. 

View our Mobile Banking Terms and Conditions

SMS/TEXT Mobile Banking allows you to text specific commands, which will return the requested information to you in a text message.

 

Balance inquiry (BAL)

You can send a balance inquiry message to request a list of the current balances on all the accounts linked to your mobile channel.

Supported commands:

  • BALANCE
  • BAL
  • B

Request current balance for the specific account

BALANCE <account identifier> e.g. BALANCE Nick

Sample Response

 

My Bank:

Family Check: $790.86

****543G: $17,972.40

****986U: $8,8,066.30

Text STOP to opt-out HELP for help Std fees apply

 

My Bank:

Family Check: $790.86

Text STOP to opt-out HELP for help Std fees apply

 


Account details (DETAILS)

You can send an account details message to request details such as nickname, balance, and type of a specified account. Supported commands:

Request details for a specified account

DETAILS <Account identifier> e.g. DETAILS 80988453

Sample Response

 

My Bank:
Number: ****4543
Nickname: Checking
Balance: $2,000.00
Type: Business Checking
Text STOP to opt out HELP for help Std/other charges may apply

 

Transfer Between Accounts

You can send a transfer message to transfer funds between your accounts.

Supported commands:

  • TRANSFER
  • XFER
  • X

Transfer money from one specified account to another specified account

TRANSFER <amount> FROM <from account identifier> TO <to account identifier>

e.g. TRANSFER 10.00 FROM savings TO family check

Sample Response

 

My Bank:

$10.00 transferred from savings to family check

Text STOP to opt-out HELP for help Std fees apply



Help (HELP)

If you send a HELP message, the application responds with a message indicating ways in which you can obtain help.

Supported commands:

  • HELP
  • HELP ALL
  • HELP BAL

Request help

HELP

Sample Response

 

My Bank: For help, visit www.MyBank.com or call 1-800-123-4567 Send STOP to opt-out Std fees apply

 
   

Request list of available actions

HELP ALL

Sample Response

 

BAL

DETAILS

STATEMENT

XFER

STOP

For details, text HELP + ACTION (HELP BAL)

 



Request detailed help for a single action (Balance in the example).

HELP BAL

Sample Response

 

To retrieve balances for all accounts,

BALANCE or BAL or B

To specify an account,

BAL <nickname>

 


Stop (STOP)

You can disable your mobile access by sending an “opt-out” message.

Supported action identifiers: 

  • END
  • STOP
  • QUIT
  • CANCEL
  • UNSUBSCRIBE

Disable mobile channels

STOP

Sample Response

 

My Bank: Thank you. You have been opted-out of mobile banking. See www.RedBank.com or call 1-800-123-4567 for more info.

 

The following sections describe the menu options available with Web Browser Mobile Banking.

Browser is a web link that you use on your phone that's specifically designed for a smartphone screen.  It gives you access to some internet banking functions through a menu option.

  • Login - The Mobile Banking URL directs you to a login page to enter your username and password. 
  • Balances - Once logged in, a balance inquiry returns the available balance for each of your accounts.
  • Main Menu - Once logged in, you may access the Main menu to navigate through all the functionality provided by the Web Browser channel.
  • Account Details - Selecting an account from the balance screen returns the details for that account.
    • From the Balances Screen click the View link for an Account
    • The account details are displayed
  • Transactions - Transactions lists the last five transactions performed against the specified account.
    • Select Transactions from the Main Menu
    • Select the account for which to retrieve transactions
  • Transfer Between Accounts - Transfers enable you to transfer funds between two accounts.
    • Select Transfers from the Main Menu
    • Select the to and from account and provide an amount
  • Change PIN - This screen allows you to change your Mobile PIN/Password.
    • Select Change PIN from the Main Menu
  • Location Finder - The location finder menu option enables you to locate ATMs or banking centers for the bank based on:
    • Zip code - Select Location Finder from the Main Menu; Enter a zip code and select ATM or Banking Centers

      NOTE:  Must enter exact Zip code or city/state that the ATM or Banking Center is located in or to receive a response.

    • City/State  combination - The workflow is the same as for finding a location by Zip Code but the screen is accessed by clicking the Or Find by Region link on the locate by Zip Code screen.

    • To view a map for a location the user can click the View Map Link.

 

As a valued credit cardmember of Tompkins VIST Bank, we are excited to announce that you can now use Apple Pay! With a single tap it’s possible to make secure, mobile payments at over 220,000 locations.

Apple Pay is a mobile payments technology that allows you to make a purchase with an iPhone® 6, the iPhone 6 Plus or even a new iPad® using your credit card. And you're able to authenticate purchases with a thumbprint.

It’s easy to use Apple Pay. First, make sure you have the latest version of iOS 8. No other apps are needed. Then, add your credit card to Passbook® by taking its picture and following directions on your iPhone. Once your credit card is verified, you’re ready to shop.

Visit Apple Pay's website for more information!

 

 

*Our Visa Credit Card products are currently compatible with Apple Pay.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. The creditor and issuer of these credit cards is Elan Financial Services pursuant to a license from Visa U.S.A. Inc. © 2016 Elan Financial Services. All Rights Reserved.







To learn more, check out our Frequently Asked Questions.

Download our free mobile app to use with your iPhone or Android.

Apple App Store icon

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A man holding up her cell phone to deposit a check

MOBILE CHECK DEPOSIT

BANK ON YOUR TIME

Don't have time to swing by the bank? Not a problem! Deposit checks using your mobile phone or iPad.

 

Discover Mobile Deposits